Terms of Service

United States only. LOT is currently available solely to licensed vehicle dealers operating in the United States. We do not offer the Service outside the U.S. at this time.

1. Who we are

This is an agreement between you ("you," "Customer," "Dealer") and Dragon Listings LLC, the operator of LOT ("we," "us," "LOT"), accessible at carlistingservice.com. By creating an account or using the service, you agree to these Terms of Service.

2. What the service is

LOT provides AI-assisted content generation tools for car dealerships, including listing descriptions, email reply drafts, social media post drafts, and review response drafts. The tools produce suggested text and you decide what to publish, send, or use.

3. Your account

You must be at least 18 years old and authorized to enter into this agreement on behalf of any business or dealership you represent. You're responsible for keeping your password secure and for all activity under your account. Tell us immediately at support@carlistingservice.com if you suspect unauthorized access.

4. Plans, credits, and payment

Credits and usage

Each plan grants a monthly allotment of credits. Different AI tools cost different amounts of credits per use. Current costs: listing descriptions with photos = 2 credits, lead replies / social posts / review replies = 1 credit each. Costs may change with notice.

Plan credits vs top-up credits

Plan credits reset at the start of each billing period — unused plan credits do not roll over. Top-up credits (one-time credit packs) do not expire and survive plan changes. When you generate content, plan credits are consumed first.

Billing

Monthly plans are billed every month on the anniversary of subscription. Yearly plans are billed annually at a discount, with all 12 months of credits granted immediately. All payments are processed by Stripe, and by subscribing you accept Stripe's terms as well.

Cancellation and refunds

You can cancel anytime from the Billing page. You keep access until the end of your paid period, after which your account reverts to the free trial tier. Subscription fees are generally non-refundable; however, we'll consider refund requests in good faith — email us if you believe a refund is warranted.

Yearly plans

Yearly plans are paid up front and are not prorated or refunded for unused months if you cancel mid-year. You keep access to remaining credits until the yearly period ends.

At yearly renewal, your credit balance resets to the new term's allotment — unused credits from the prior year do not roll forward. This matches the monthly-plan behavior. If you want true rollover for unused volume, top-up packs are the only credits that persist across billing cycles.

5. Acceptable use

You agree not to:

• Use the service to generate content that is illegal, misleading, fraudulent, defamatory, or infringes others' rights
• Misrepresent vehicles, fabricate specifications, or publish content you know to be false
• Use the service to harass, impersonate, or deceive any person
• Attempt to reverse-engineer, scrape, or extract data from the service beyond your own account
• Share your account credentials or exceed your plan's team seat limits through technical workarounds
• Use the service to send unsolicited bulk email (spam)
• Interfere with the service's operation or security

We may suspend or terminate accounts that violate these rules, with or without notice, and refunds for early termination are at our discretion.

Your representations and warranties

By using the service, you represent and warrant that:

• Authority. You have the legal authority to enter into this agreement, and if you're signing up on behalf of a dealership or other business, you have authority to bind that business to these terms.
• Licensing. You hold all licenses, registrations, and permits required to operate as a vehicle dealer in every jurisdiction where you transact, including any dealer license, sales tax registration, surety bonds, or zoning permits.
• Rights to your content. You own the photos, videos, vehicle information, descriptions, customer data, reviews, and other content you upload, OR you have obtained all necessary rights, licenses, and permissions to upload that content and to authorize us to host, display, and process it. Photos taken by you on a phone camera are typically fine; stock photos pulled from another dealer's website or a manufacturer's media library typically are not.
• Accuracy of inventory data. Vehicle specifications, mileage, title status, condition, pricing, history, and any other inventory information you enter into the service is accurate to the best of your knowledge.
• Dealership identity. You have the right to use the dealership name and any logos, trademarks, or brand colors you configure in the service.
• No regulated content. You will not use the service in connection with vehicles that are stolen, subject to outstanding liens you have not disclosed, or otherwise restricted from sale.
• Lead consent. Phone numbers, email addresses, and other contact information you obtain through the service's lead-capture forms come with the consent disclosed to the buyer at submission, and you will honor the consent terms (including opt-out requests) as disclosed.

These representations are continuing — they must remain true throughout your use of the service. A breach of any representation is a breach of these terms and may be cause for termination.

6. Your content and our AI output

Your data

You own your dealership data — the vehicles, photos, customer leads, reviews, and notes you upload. We store this data only to provide the service to you.

AI-generated content

Text, descriptions, replies, and posts produced by the AI tools are yours to use freely. You're responsible for reviewing and approving AI output before publishing or sending it.

We don't train AI on your data

We don't use your uploaded content to train any AI model. Your content is processed by our AI infrastructure partners to generate the specific output you request, then is not retained for training purposes by those partners under their API terms.

7. AI output disclaimers

AI output may contain errors. The AI tools generate text based on the information you provide and may produce inaccurate, incomplete, or misleading output. You are solely responsible for:

• Reviewing every generated output before publishing or sending it
• Verifying specs, prices, mileage, condition, and any factual claims
• Ensuring compliance with advertising, dealer licensing, lemon laws, disclosure requirements, and all other applicable regulations in your jurisdiction
• The consequences of any AI-generated content you publish or send

We don't guarantee the accuracy, completeness, tone, or suitability of any AI output. Use it as a draft starting point, not as a finished product.

AI output becomes your content once you publish it. The moment you copy, paste, post, send, print, or otherwise distribute AI-generated text or images outside the service, that content becomes "your content" under these terms. You take full responsibility for it, including any claims by third parties that the content infringes their copyright, trademark, publicity rights, or other rights, or that the content is defamatory, misleading, or otherwise unlawful. We make no warranty that AI output is free of infringement, error, or controversial framing, and you agree to review and edit before you publish.

8. Service availability

We aim for high availability but don't guarantee uninterrupted service. Maintenance, outages, third-party service provider failures (payment processing, AI generation, email, hosting, and similar), and issues outside our control may cause downtime. We're not liable for losses caused by service unavailability.

9. Warranty disclaimer

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We disclaim all warranties including fitness for a particular purpose, merchantability, non-infringement, and any warranties arising from course of dealing or usage of trade, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, our total liability to you for all claims under this agreement is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, punitive, or special damages, including lost profits, lost sales, lost data, or business interruption, even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow certain liability limitations — in those cases, our liability is limited to the minimum extent permitted.

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising out of your use of the service, your content, your AI-generated outputs, your violation of these terms, or your violation of any third-party rights or applicable law.

12. Changes to the service and these terms

We may update the service, pricing, features, credit costs, or these terms. Material changes will be communicated by email to the owner of your account or posted on the site. Continued use after changes means you accept them. If you don't agree to a change, you can cancel.

13. Termination

You may cancel your account at any time. We may terminate or suspend access for violation of these terms, non-payment, abuse of the service, or at our discretion. Upon deletion of your account, your personal account data and dealership content are scheduled for permanent removal within 30 days (matching our Privacy Policy), except for records we're required to keep for legal, tax, or accounting purposes.

14. Governing law, disputes, and arbitration

Governing law

These terms are governed by the laws of the State of Indiana, USA, without regard to conflict of law principles.

Informal resolution first

Before filing any formal claim, you agree to first contact us at support@carlistingservice.com and attempt in good faith to resolve the dispute informally for at least 30 days. Most issues can be resolved this way, and we'd much rather hear from you than from your lawyer.

Binding arbitration

If the dispute is not resolved informally, you and we agree to resolve any dispute arising from or related to these terms, the service, or our relationship through final and binding arbitration, not in court, except as expressly carved out below. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted by a single arbitrator. Hearings, if any, will be conducted in Indianapolis, Indiana, or by videoconference at the arbitrator's discretion. Each party bears its own attorneys' fees and costs, except as the AAA Rules or applicable law require otherwise. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver

You and we agree to bring disputes only on an individual basis, not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator has no authority to consolidate claims, preside over any class or representative proceeding, or award class-wide relief. If a court or arbitrator finds this class-action waiver unenforceable for any reason, the entire arbitration agreement is null and void as to that specific dispute, and the dispute proceeds in court — but the class-action waiver remains in effect for all other disputes.

Jury trial waiver

To the fullest extent permitted by law, you and we waive any right to a jury trial in any proceeding arising from these terms, whether such proceeding is brought in court (as permitted by the carve-outs below) or otherwise.

Carve-outs

The following claims may be brought in court instead of arbitration:

• Small claims. Either party may bring an individual claim in small claims court if the claim qualifies and stays in that court.
• Intellectual property and injunctive relief. Either party may seek injunctive or equitable relief in court to protect intellectual property rights, prevent unauthorized access to the service, or prevent imminent harm that money damages can't remedy.

For court proceedings permitted under these carve-outs, you and we consent to exclusive jurisdiction and venue in the state or federal courts located in Indianapolis, Indiana.

Opt-out

You may opt out of this arbitration agreement (including the class-action waiver) within 30 days of first agreeing to these terms by emailing support@carlistingservice.com with the subject line "Arbitration Opt-Out" and your account's registered email address. Opting out doesn't affect any other part of these terms. If you opt out, disputes will be resolved in court in Indianapolis as described under "Carve-outs" above, with the same jury-trial waiver.

Survival

This Section 14 survives any termination of these terms or your account.

15. Miscellaneous

If any provision of these terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce any right is not a waiver. You may not assign this agreement without our consent; we may assign it freely. These terms, together with our Privacy Policy, are the complete agreement between you and us regarding the service.

16. Contact

Questions about these terms: support@carlistingservice.com or via the contact form.

Mailing address:
Dragon Listings LLC
320 N Meridian St Ste 823 #132
Indianapolis, IN 46204